Help

Quality

Ascot Direct is an authorised retailer of all products found on Ascot Direct. This means our goods are always fresh and bought directly from the manufacturer. You won’t find any “grey market” goods that are damaged or old on our site.

Ordering

It’s easy – simply, fill your online “shopping cart” and pay by credit card. Orders placed Monday through Friday will usually be delivered within 2 to 3 working days once the order has been processed. Please note, that in regional areas and during the festive season, mother’s day, etc… deliveries can take a little longer. Saturday and Sunday orders will be shipped on Monday. Within 30 minutes, an order confirmation will be sent via email.
Need help? Call customer service at 011 683 8000.

Security

Ordering from Ascot Direct is safe and secure. From the moment you enter our “shopping cart”, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit cards are encrypted when they are transmitted to us and are stored in a secure environment.

Payment

Ascot Direct accepts the following major credit cards: Visa and Mastercard. Please never email us your credit card number – use the secure ordering form instead.

VAT

Law requires us to collect value added tax on orders shipped . Please note that VAT is included in the price.

Privacy

Ascot Direct respects your privacy. We will never sell, rent or give away your name, email or address to anyone.

We use email to communicate with you about your orders, as well as to let you know about special promotions and Ascot Direct news. If you don’t wish to receive our newsletter and promotional emails, click here to request order-related email only.

Shipping and Handling

Ascot Direct ships most orders placed Monday through Friday on the day that we receive them if received before 12h00. Weekend orders are shipped on Monday. Keep in mind that if you are shopping from outside South Africa, your order may take a little longer than normal to deliver.

For example, If you place your online order before 12h00 on a Monday and select “Main Area” delivery, it will be shipped on Monday evening and should arrive on Wednesday. Is that great or what.

Where we ship:

Ascot Direct can ship to anywhere in South Africa

Where we cannot ship:

At this time, we cannot ship outside of South Africa. We are working on changing that. Check back frequently and we will let you know when we offer international Delivery.

P.O. Boxes:

At this time, we cannot ship to P.O. Boxes: We are working on changing that; check back frequently and we will let you know when we offer these services.

Back Orders and Out of Stock

If you order something that is back ordered or out of stock, we’ll email you and let you know when you can expect it. We can either deliver it to you, or you will have the option of changing your order.

Returns and Exchanges

We hope you love everything you buy from Ascot Direct. If something doesn’t work out, please call customer service on 011 683 8000. Please note that products that are not in their original wrapping can unfortunately not be exchanged.

Liability Information

Ascot Direct sells only the highest quality beauty and personal care products. We absolutely stand behind the quality of our merchandise. However, it is very important to read and follow any manufacturer’s instructions for use. All of our products are for external use only. Ascot Direct doesn’t make any claims about the efficacy or health benefits of any products it sells.

Order Tracking

When you make an order at Ascot Direct, we issue you a confirmation number on screen and via email. Use this number if you call or write to us about your order.

Customer Service

If you have a question or problem with your order, you can:
Email customer service: orders@ascotdirect.co.za. Refer to your order number in your email and please make sure that you never put your credit card number in an email. We will respond within 24 hours.

Call customer service at 011 683 8000.

If you want to talk to a beauty consultant about a cosmetic product:
Phone 011 683 7171 or email orders@ascotdirect.co.za. We’ll get back to you within 24 Working hours.

For any other queries call Ascot Direct at 011 683 8000.

Gift Wrapping

Gift wrap is available for all purchases from Ascot Direct (Gift wrap is free) . Please indicate under “delivery instruction” that the purchase is a gift and specify ,and no invoice will be sent with the package. You can include a message with the gift. NOTE: Your entire order will be sent to one address. If you’re buying gifts for more than one person, order for each person separately.