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Terms & Conditions

Welcome to Ascot Cosmetics. By using the Ascot Cosmetics website, you confirm that you have read the terms and conditions regarding the conduct of parties accessing or using the Ascot Cosmetics website to trade and that you agree to be bound by these terms and conditions.

Ascot Cosmetics is not licensed to sell fragrances and/or cosmetics for resale and as such, you may not purchase said products for the purpose of reselling them. Ascot Cosmetics is entitled to cancel, or not to process any order for said products which it suspects will be resold.

Ascot Cosmetics is entitled, for purposes of preventing suspected fraud and/or where it suspects that you are abusing the Website and/or have created multiple user profiles to take advantage of a promotion intended by Ascot Cosmetics to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and Ascot Cosmetics, in whole or in part, on notice to you. Ascot Cosmetics shall only be liable to refund monies already paid by, and accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order.


All stock offered on the website is limited. Once stock offered on the website is no longer available, the website will take all reasonable measures to make sure that such offers are discontinued. If unavailable stock is still offered, and the website is unable to fulfil any order placed for such stock by you, at the advertised price, then the website will only be liable to refund the amount paid by you for such product, taking into account the Refund Policy in these T&C.

The website takes all care to accurately describe and depict each product advertised on the website, however, errors may occur, where descriptions or pictures of the products may not accurately represent the particular product, you wish to buy.

Colours & Images

We have made every effort to display as accurately as possible the colours of the Products that appear on the Site. As the colours that you see are subject to the monitor settings on your computer, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

By accessing, browsing and using our website, you understand and agree that we cannot be held responsible for any errors that might be a result of incorrect images displayed. We will endeavour to remove and replace any images that are incorrect as quickly as possible.

Products Prices

The prices will be displayed in South African Rand and inclusive of VAT.

Ascot Cosmetics reserves the right, without prior notice, to discontinue or change pricing or specification on products and services offered, without incurring any liability whatsoever.

Obvioius Errors

Whilst every effort is taken by Ascot Cosmetics to provide the correct information on the website, in the event that we identify an inadvertent and obvious error in the price, product or service description, images and any other relevant content, Ascot Cosmetics is not obliged to provide you with the affected product or service.

Ascot Cosmetics will make every effort to contact you to alert you of the error. In such circumstances you are entitled to cancel the purchase and we will provide a full refund for the amount paid.

Delivery Prices

Delivery prices will vary depending on a number of factors, including but not limited to delivery address, product, size, weight etc.


Subject to receipt of payment, requests will be processed according to the delivery specified on the order placed. You acknowledge and understand that will make every effort to meet the time frame for delivery, but certain factors may affect delivery times, and we therefore do not guarantee that every order will be delivered within such time frame.

Delivery will be made by way of courier. The charges thereof will vary.

Delivery periods are only regarded as having commenced upon dispatching confirmation being received from (completed status)


Orders can also be collected at our premises:

Ascot Cosmetics

120 Hay Street corner Tramway




Replacement, Damaged and Defective Products And Refunds

If within 6 months from the delivery of a product, you find that a product delivered to you is damaged, or defective, you can arrange to return such product to by notifying us on

If the product is found to indeed be damaged, or defective, you are entitled to either have the product replaced at the website’s expense or be fully refund for it.

If the product is subsequently found NOT to be damaged or defective, you will be liable for the costs incurred in having the product returned to the website, and then redelivered to you.

Should Ascot Cosmetics have supplied the incorrect Product, the Company shall exchange the product for a new one, provided that the incorrect unit is returned in its original packaging  within 7 (seven) days of the delivery of the product to you. Ascot Cosmetics will replace any incorrect product with a new product within a reasonable amount of time. We will collect your product for you at no charge. Once we have received and inspected the product(s) and validated your return, we will exchange or refund you, depending on your preference.

The following instances will not render a product damaged, defective or unsuitable and will not entitle you to a refund, or replacement, namely where the product is damaged or faulty as a result of normal wear and tear, where yourself or anyone else (unauthorised by the website) has altered the product.

Unfortunately, due to health and hygienic reasons, the following items cannot be accepted as part of our return policy:

Opened toiletries or cosmetics

Used or unsealed fragrances




Refunds will not be processed on products older than 6 months from purchase date.

Refunds will only be processed onto the payment method that was used when the order was created, and into the account it was paid from e.g. credit card, eBucks or EFT.

A refund can take up to 14 business days to reflect in your account, and EFT refunds are subject to verification of your banking details.


We are able to assist with an exchange as long as the item has not been opened (cellophane removed) and the product is in the same condition as when dispatched.  There will also be a charge of R200 to cover the courier We are able to assist with an exchange as long as the item has not been opened (cellophane removed), the product is in the same condition as when dispatched, and that the request is made within 30 days of purchase date.  There will also be a charge to cover the courier costs.

The process is as follows:

  1. We will arrange for the item to be collected by the couriers (the product will have to be securely bubble wrappWe will arrange for the item to be collected by the couriers (the product will have to be securely bubble wrapped in order to prevent damage).
  2. On receipt of the product and the go-ahead been received by management, a link for the courier cost and any difference owed, will be sent via email.  On receipt of the order for the outstanding balance the new item will be dispatched for delivery.


Please note: Should the returned product have been opened or is not in the same condition as when originally dispatched, the item will be returned without being exchanged.


If for any reason you would like to cancel an order, this may be done by contacting our Customer Services Centre on 0116838000 or emailing them at You will be able to cancel orders up to a period not exceeding 7 (seven) days after the date on which the products are received by you. All returned items must be returned in their original packing and undamaged. We reserve the right not to accept a return of products if the original packaging or seal has been damaged or if the Products are no longer in their original packaging. No penalty charges will be levied against cancelled orders prior to the abovementioned cut-off time. The Company will, however, be entitled to recover from you the direct cost of recovering the Products.

Changes to these Terms and Conditions

Ascot Cosmetics may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Website.
Any such change will only apply to your use of this Website after the change is displayed on the Website. If you use the Website after such amended Terms and Conditions have been displayed on the Website, you will be deemed to have accepted such changes.

last update 23rd May 2024